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Our Strata Claims Team is also headed by Arthur Tsoukatos who has over 25 years experience in the Strata Insurance industry and held numerous National Claims Roles during his Career. Arthur has overseen over 250,000 Strata Claims, and has managed various teams during some major catastrophe events all over Australia, which arise from Bushfires, Cyclones, Hail, Flood, Earthquake and severe storms.

We understand the importance of a fast and efficient claims process and our dedicated team will ensure your claim is managed to the highest standards, and we will provide ongoing claim support and regular correspondence from lodgement until finalisation.

Step by step process

  • 1

    Take time to gather all information. For larger claims photographic evidence will help to support the claim.

  • 2

    Forward to Strataprotect

  • 3

    We will do the rest

Three key pieces

  • 1

    Details on the cause of the loss or damage

  • 2

    Any attending contractors view on the main cause of loss or damage/failure

  • 3

    Details from any attending contractor on what has been repaired and how repairs were undertaken

Common Claims

We can generally expedite the claims process within a short timeframe. Common claims and details of the documents/processes that will assist us when we lodge the claims include:

  • Water damage

    Provide invoice to show that the cause of the leak has been rectified

  • Burst pipes

    Composition of the pipe, condition of the pipe and the cause of the burst/leak

  • Vandalism/Malicious

    Police report or police report number. If graffiti, specify how many separate incidents have occurred

  • Impact

    Provide third party/vehicle details

  • Fences

    Specify whether the fence is a boundary fence dividing two respective properties

  • Glass

    Check to see whether the quote/invoice has the dimensions of the glass

  • Fire

    Phone 1300 446 787

  • Public Liability

    Never admit fault. Refer any demands for compensation direct to Strataprotect

Missing information

Majority of claims are delayed because of missing information. Minor details like the GST status of the OC or the EFT bank account details will delay payment of a claim for up to several weeks. As a minimum, the following information is required to process a claim:

Owners Corporation number

Policy number

Date of loss

Cause of loss

Amount being claimed

Contact details in case an assessment will be required

GST status of the OC

EFT bank account details for settlement

Photographic evidence of damage before repairs

Ready to find out more?

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